Privacy Policy

Privacy Policy for Top Down Control

At Top Down Control, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website (operated on the Shopify platform), make purchases, or engage with our marketing campaigns.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping address, and payment details when you place an order or sign up for our newsletter.
  • Website Usage Data: IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) via cookies and analytics tools.
  • Marketing Preferences: Responses to surveys, email interactions, and preferences for receiving promotional content.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders, including shipping and providing tracking information.
  • Communicate with you about your order, account, or promotions (e.g., new collection launches).
  • Improve our website and services through analytics (e.g., understanding user behavior).
  • Send marketing emails or surveys (you can opt out at any time).
  • Comply with legal obligations in the regions we operate (US, Australia, UK, and Tier 1 geos).

3. How We Share Your Information

We may share your data with:

  • Service Providers: Third-party partners like Shopify (for website hosting and payment processing), shipping carriers (e.g., Australia Post, DHL), and email marketing platforms (e.g., Klaviyo).
  • Legal Compliance: Authorities if required by law (e.g., to comply with GDPR, CCPA, or Australia’s Privacy Act). We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies to enhance your experience, track website performance, and deliver personalized marketing. You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures (e.g., encryption, secure payment processing) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications.
  • Request data portability or restrict processing (e.g., under GDPR for UK/EU customers or CCPA for US customers). To exercise these rights, contact us at team@topdownctrl.com. 

7. International Data Transfers

As we operate in the US, Australia, UK, and Tier 1 geos, your data may be transferred internationally. We ensure compliance with applicable laws (e.g., GDPR for EU data transfers) through standard contractual clauses.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined (e.g., order processing, legal compliance). For example, order data is kept for 5 years to comply with tax laws, after which it is securely deleted.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you via email or a website notice.

11. Contact Us

For questions or concerns about this Privacy Policy, email us at team@topdownctrl.com